Reporting an issue on profile generation to X-Rite support

To analyze issues, you might have with creating ICC output profiles or with the resulting profile quality, the X-Rite application support team will ask you to provide the following information and data:

• Your exact OS version
• Your printer/inks or print process type
• Your paper or printing substrate type
• Your printer driver type like Native Driver or RIP, eventually include screenshots of driver settings for chart printing
• If relevant, information to your data flow, when printing color-managed images
  • Used application for printing (Adobe xxx, RIP Software, etc…)
  • Source / simulation profiles (e.g. AdobeRGB, sRGB, ISO Coated, SWOP…)
  • Used Rendering Intent
• Your ICC profile* or i1Profiler workflow data (pwxf)**, which show the issue

The X-Rite application engineers can re-load your ICC profiles or workflow data and review all used settings, chart and measurement data.

*When saving the ICC profile, please make sure that the option Include CXF Data is activated. This ensures, that all information can be reloaded.

**To save the workflow data in i1Profiler, please follow these steps:

• Define and perform all your intended settings and data for Patch Set, Measurements, Lighting, Profile Settings and ICC Profile in your profiling workflow
• Arrived in the last step ICC Profile, hit the button Save Current Workflow at very bottom right in the i1Profiler Wizard
• Save your data (it will be saved as .pwxf file)

Please send your data including all information requested above via e-mail to your X-Rite application support team (EU, Asia: emeatechsupport@xrite.com, USA: cmsupport@xrite.com). The X-Rite application team will review your data and provide instructions for a resolution.